These Terms and Conditions govern your use of the PHCity platform. By creating an account and using any part of the service, you confirm that you have read, understood, and agreed to everything set out here. Please read this document carefully before you register.
These highlight cards summarise the most important parts of our Terms. They are not a substitute for reading the full document below — but they cover the rules that come up most often.
PHCity is strictly for adults aged 21 and above. You must be a real person and a legitimate Philippine resident. Creating an account on behalf of someone else, or allowing a minor to use your account, is a direct violation of these Terms and will result in permanent account closure and forfeiture of any balance.
Each player is permitted a single PHCity account. Duplicate accounts — whether created under the same name, the same device, the same IP address, or using shared payment details — are not permitted. Accounts found in violation will be suspended and any associated funds may be held pending investigation.
Identity verification using a valid Philippine government-issued ID is required before any withdrawal is processed. The name on your ID must match the name on your registered PHCity account and on your bank account or e-wallet. Verification is a one-time process and protects your account from unauthorised cashouts.
PHCity processes all deposits and withdrawals in Philippine Peso only. Supported methods include Philippine bank transfers (via Instapay or PESONet), GCash, Maya, and other local e-wallets. Credit cards and cryptocurrency are not accepted as payment methods for deposits or withdrawals on this platform.
All bonuses and promotional offers at PHCity are subject to specific wagering requirements and eligibility conditions that are stated at the time of the offer. Attempting to withdraw a bonus before its conditions are met will result in the bonus being cancelled. Misuse of bonus offers — including through co-ordinated play — is prohibited.
The use of automated software, bots, exploits, or any strategy designed to gain an unfair technical advantage over the platform or other players is strictly prohibited. PHCity reserves the right to void bets, suspend accounts, and withhold funds where fraudulent or abusive activity is identified — with or without prior notice.
Questions about these Terms? Contact PHCity support via live chat — available 24/7 from within your account.
Important notice: These Terms constitute a legally binding agreement between you and PHCity. If you do not agree to any part of these Terms, you must not create an account or use the platform. Using PHCity in any way constitutes acceptance of these Terms in full.
By accessing, registering on, or using the PHCity platform — whether through a web browser, the dedicated mobile app, or any other access method — you confirm that you have read and understood these Terms and Conditions in their entirety and agree to be bound by them.
These Terms apply to all players and visitors of phcity.win regardless of the device used or the location within the Philippines from which access occurs. They apply to all games, services, promotions, and features available on the platform.
To create and use a PHCity account, you must meet all of the following requirements at all times:
PHCity reserves the right to request proof of any of the above at any time and to suspend or close accounts where eligibility cannot be confirmed.
Each individual may hold only one active PHCity account. Duplicate accounts — detected through matching names, ID documents, device identifiers, IP addresses, payment methods, or any other indicator — will be closed. Any balance held in a duplicate account may be forfeited.
You are responsible for providing accurate, complete, and current information at the time of registration and for keeping your account details up to date thereafter. Providing false information — including a false name, date of birth, or contact details — is a breach of these Terms. PHCity may close accounts and withhold balances where deliberate misrepresentation is identified.
Your account credentials are personal to you. You must not share your login details with any other person or allow anyone else to access your account. PHCity is not liable for losses arising from unauthorised account access that results from your failure to keep your credentials secure.
PHCity requires all players to complete identity verification before any withdrawal is processed. This is a standard Know Your Customer (KYC) procedure and is a one-time requirement under normal circumstances.
Accepted documents for verification include: Philippine National ID (PhilSys), Philippine passport, LTO driver's licence, UMID/SSS ID, and PhilHealth ID. The name on your submitted ID must exactly match the name on your PHCity account and on the bank account or e-wallet you use for withdrawals.
PHCity may also request additional verification — such as proof of address or source of funds — in specific circumstances. Failure or refusal to complete verification when requested may result in withdrawal restrictions or account suspension until the matter is resolved.
All financial transactions on PHCity are conducted in Philippine Peso (PHP). No other currency is accepted or processed. Supported methods include Philippine bank transfers via Instapay and PESONet, and local e-wallets including GCash and Maya. Credit cards and cryptocurrency are not accepted as payment methods.
Withdrawals are only processed to accounts registered in your own name — matching your verified KYC identity. Withdrawal requests to third-party accounts, regardless of your relationship with the account holder, will be declined.
Minimum and maximum transaction amounts apply and are displayed within your account at the time of each transaction. PHCity does not charge its own withdrawal fee on standard transactions; any charges applied by your bank or e-wallet provider are the responsibility of the receiving institution, not PHCity.
PHCity reserves the right to delay or withhold a withdrawal pending verification, investigation of suspected fraud, or compliance with any legal obligation. Where a hold is applied, PHCity will notify you within a reasonable timeframe.
All games available on PHCity — including slots, live casino tables, sports betting markets, eBingo, and online poker — operate according to the specific rules applicable to each game or market. These rules are available within the game or betting interface itself.
Bets placed and confirmed are final and cannot be cancelled or reversed except where PHCity identifies a technical error or clear pricing mistake. In the event of a technical fault that affects game or bet outcomes, PHCity reserves the right to void the affected rounds or bets and return stakes.
The following are strictly prohibited and will result in immediate account action:
PHCity may offer bonuses, cashback, free play credits, and other promotional benefits from time to time. Each promotion is subject to its own specific terms, including eligibility criteria, wagering requirements, time limits, and game restrictions, which are stated at the point the offer is presented.
A wagering requirement means that the bonus amount — and in some cases the deposit amount — must be wagered a specified number of times across qualifying games before any withdrawal of associated funds is permitted. These requirements must be met before a withdrawal request will be processed.
PHCity reserves the right to cancel a bonus and any winnings generated from it if there is evidence of abuse, including but not limited to: using multiple accounts to claim the same promotion, placing bets that do not contribute to wagering requirements in order to exploit a bonus, or any other activity that PHCity determines to be contrary to the spirit of the offer.
PHCity is committed to providing a responsible gaming environment. All games involve real financial risk. PHCity does not guarantee any outcome, does not represent that gaming will generate income, and expressly states that no wagering strategy or system can eliminate the inherent risk of loss.
The following tools are available to all verified PHCity players from within the account settings section:
For more information and access to Philippines-based support resources, visit the Responsible Gaming page. Players who are struggling with gambling-related issues are encouraged to use these tools and to seek support.
You are responsible for maintaining the confidentiality of your PHCity account credentials at all times. If you believe your account has been accessed without your authorisation, contact PHCity's support team immediately via live chat.
PHCity implements SSL encryption on all sessions, OTP-based withdrawal authorisation, and standard KYC identity checks to protect player accounts. However, PHCity cannot be held liable for losses that result from your own failure to secure your login details, or from your sharing of credentials with a third party.
Suspicious account activity — including unusual login locations, payment method changes, or withdrawal requests that deviate significantly from your established pattern — may trigger a security review. During such a review, account activity may be temporarily restricted pending confirmation of your identity.
PHCity may suspend or permanently close an account, with or without prior notice, in any of the following circumstances:
Where an account is closed due to a player's own request and there is no outstanding compliance issue, any verified real-money balance will be returned to the player's registered payment method after applicable checks are completed.
PHCity reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Where a change is material, PHCity will make reasonable efforts to notify active players via the contact details registered on their accounts.
Your continued use of the PHCity platform after any modification takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request account closure.
PHCity's liability to you in connection with the platform and any services provided is limited to the extent permitted by applicable law. PHCity is not liable for: indirect or consequential losses arising from your use of the platform; losses resulting from interruptions to platform availability due to maintenance, technical faults, or circumstances beyond PHCity's control; or losses resulting from your own breach of these Terms.
Nothing in these Terms limits PHCity's liability for fraud, death, or personal injury caused by its own negligence. These Terms are governed by and construed in accordance with the laws applicable in the Philippines. Any disputes shall be subject to the jurisdiction of the competent courts of the Philippines.
These Terms are here to protect both you and the platform — but the most important protection is your own awareness of how you play. Set deposit and session limits, never chase losses, and treat your gaming budget as an entertainment expense rather than an investment. If gaming is causing stress or financial pressure, visit the Responsible Gaming page for tools and Philippine support contacts available to all players.
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