This Privacy Policy explains what personal information PHCity collects from Filipino players, how it is used and protected, and what rights you have over your own data. Reading this document helps you make informed decisions about your account and how you interact with the platform.
These cards highlight the core principles behind how PHCity handles your personal data. They are a summary — the full policy below contains complete details.
Every connection to phcity.win is protected by SSL (Secure Sockets Layer) encryption. This means the information you enter — whether it's your login credentials, account details, or payment data — is transmitted in an encrypted form that cannot be read by third parties intercepting network traffic.
PHCity does not sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data is used to operate your account, process transactions, verify your identity, and improve the platform — not to generate revenue through data sales.
Identity documents submitted during KYC verification — such as your Philippine government ID — are handled with strict access controls. Only authorised compliance team members review these documents. KYC data is stored separately from general account information and is not accessible to most internal staff.
PHCity retains your personal data for as long as your account is active and for a defined period thereafter, as required to satisfy legal and financial record-keeping obligations. Once the retention period has passed and there is no outstanding reason to hold your data, it is securely deleted or anonymised.
PHCity uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how the platform is used. Essential cookies are required for the site to function. Non-essential analytics cookies help us improve the experience. You can manage cookie preferences through your browser settings.
As a PHCity player based in the Philippines, you have the right to access the personal data held about you, to request corrections where that data is inaccurate, and to request deletion under applicable circumstances. PHCity supports these rights and provides a way to exercise them via live chat support in your account.
Questions about your data or this policy? Reach PHCity's support team via live chat — available 24/7 from your account dashboard.
Your privacy matters to us. This policy is written to be clear and readable — not buried in legalese. If anything is unclear, contact PHCity support directly and we'll explain it in plain terms.
This Privacy Policy applies to all personal data collected by PHCity through the phcity.win website, the dedicated mobile app available on the Download page, and any other channel through which you interact with the platform. It describes what data we collect, why we collect it, how we use and protect it, and what rights you have.
By creating and using a PHCity account, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, you should not create an account or continue using the platform.
PHCity is committed to handling your personal data in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.
PHCity collects personal data that is necessary to operate the platform, maintain your account, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration data | Full name, date of birth, email address, mobile number | At account creation |
| Identity documents | Philippine government-issued ID (e.g. National ID, passport, driver's licence) | During KYC verification |
| Financial data | Bank account details, e-wallet references (GCash, Maya), transaction history in PHP | When adding payment methods |
| Activity data | Games played, bets placed, session times, login history | During platform use |
| Device and technical data | IP address, device type, browser, operating system, app version | Automatically on access |
| Communications | Support chat transcripts, emails, OTP verification records | When you contact support or use OTP |
We do not collect data beyond what is reasonably necessary for the purposes stated in this policy. We do not collect payment card numbers directly — all PHP transaction processing is handled via your bank or e-wallet provider's own secure systems.
PHCity uses your personal data for the following purposes:
We process your personal data on the basis of contractual necessity (to fulfil your account agreement with PHCity), legal obligation (to comply with applicable Philippine law), and legitimate interest (to operate and improve a secure platform).
PHCity does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only in the following limited circumstances:
All third parties who handle your personal data on PHCity's behalf are required to maintain appropriate data security standards and to use your data only for the specific purpose for which it was shared.
PHCity takes data security seriously and implements the following technical and organisational measures to protect your personal information:
No digital system can guarantee absolute security against all possible threats. PHCity maintains reasonable and appropriate safeguards, but we encourage players to also protect their own accounts by using strong, unique passwords and never sharing login credentials with others.
PHCity retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable Philippine legal and financial record-keeping obligations. Financial transaction records are typically retained for a minimum of five years following the transaction date, as required under anti-money laundering regulations.
After the applicable retention period has passed and no outstanding legal, regulatory, or compliance reason exists to hold your data further, PHCity will securely delete or anonymise it. Anonymised data — where all identifying information has been removed — may be retained for longer periods for statistical and platform improvement purposes.
Under the Data Privacy Act of 2012 (R.A. 10173), Filipino data subjects have the following rights in relation to their personal information. PHCity supports and respects these rights:
Request a copy of the personal data PHCity holds about you and information on how it is being used.
Request that inaccurate, incomplete, or outdated personal data in your account be corrected.
Request deletion of your personal data where there is no longer a legitimate or legal reason for PHCity to hold it.
Object to the processing of your personal data for direct marketing or where processing is based on legitimate interest.
Request a copy of your personal data in a structured, commonly used format, where technically feasible.
Be informed of what personal data is being collected about you, the purpose of collection, and your rights under Philippine law.
To exercise any of these rights, contact PHCity's support team via the live chat feature available in your account dashboard. Requests will be handled within a reasonable timeframe consistent with applicable Philippine data protection requirements.
PHCity is an adults-only platform. Registration is strictly limited to individuals aged 21 and above. PHCity does not knowingly collect personal data from anyone under the age of 21. If it is discovered that a minor has registered or provided personal data, the account will be closed immediately and any associated data will be deleted.
If you are a parent or guardian and believe a minor may have created an account or provided data to PHCity, please contact our support team immediately via live chat so the matter can be investigated and resolved.
PHCity may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in response to feedback. Updated versions will be posted on this page with a revised date at the top of the document.
Where changes are material — meaning they significantly affect how your personal data is used — PHCity will make reasonable efforts to notify active account holders through the contact details registered on their accounts. Your continued use of the PHCity platform after any change takes effect constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information has been handled, please get in touch with PHCity directly.
The quickest way to reach us is through the 24/7 live chat support feature available inside your account dashboard after logging in. You can also write to us at [email protected] — note that this address is for written correspondence only and is not a clickable link.
PHCity aims to respond to all data-related enquiries promptly and will work with you to resolve any concerns about your personal information as quickly as possible.
Your data is handled with care from the moment you sign up. Join PHCity and experience online gaming built for Filipino players — slots, live casino, sports betting, and more in Philippine Peso.
Must be 21+ to register. By creating an account you confirm that you have read and accepted our Terms & Conditions and this Privacy Policy.